Scentual Perfumes is dedicated to ensuring your orders are delivered promptly and securely, both within India and to select international destinations. By placing an order with us, you agree to the following terms and conditions.

Shipping Methods and Fees

  • Domestic Orders: We offer free standard shipping on domestic orders that exceed a specified cart value. Orders below this value may incur a nominal shipping fee.

  • International Orders: Shipping fees apply based on the destination country and must be prepaid. Additional taxes, customs duties, and import fees may be levied by the destination country and are the recipient’s responsibility.

Shipping Timeframes

  • Processing: Orders are typically processed and shipped within 1-2 business days.

  • Domestic Delivery: Delivery within India generally takes between 1-7 days.

  • International Delivery: International deliveries can take 3-15 days. We are not liable for delays caused by external factors such as carrier issues or adverse weather conditions.

Shipping Address

  • Accuracy: Please provide accurate and complete shipping details, including name, address (house/plot number, street, area, landmark, city, state, postal code), and phone number. Inaccurate or incomplete information may result in delivery delays for which Scentual Perfumes is not responsible.

Order Tracking

  • Notifications: Once your order has been dispatched, you will receive a WhatsApp notification with the tracking number and a link to track your shipment’s progress.

Order Changes and Cancellations

  • Before Shipping: Orders can be canceled by logging into your account on our website, navigating to the Order section, selecting the order you wish to cancel, and following the instructions provided.

  • After Shipping: Once an order has been shipped, it cannot be canceled.

  • Contact Us: For assistance with cancellations or changes, you can contact our customer support team via WhatsApp at +91-8309345020 or email us at contact@scentualperfumes.com with your order details.