Return Policy
Scentual Return Policy
At Scentual, we strive to provide our customers with the highest quality fragrances. Due to the nature of our products, we do not accept returns or exchanges once the product has been shipped or delivered.
Eligibility
Please review your order carefully before finalizing your purchase to ensure that you have selected the correct product. Once the order is shipped, it is considered final.
Non-Returnable Items
We do not accept returns or exchanges for opened, used, or personalized products, and products sold as part of a promotion or special offer are non-returnable.
Damaged/Incorrect Products
If you receive a damaged or incorrect product, please contact our customer support team within 48 hours of delivery. We will work with you to resolve the issue, which may include sending a replacement.
Contact Us
For assistance with any order-related concerns, please contact our support team via email at
