Cancellation Policy
At Scentual Perfumes, we understand that changes can happen, and you might need to cancel your order. This policy outlines the steps for initiating cancellations along with the relevant terms and conditions.
How to Cancel an Order:
- Go to the “Orders” section under your account on our website.
- Select the order you wish to cancel.
- Click on “Cancel Order.”
- Choose a reason for cancellation from the drop-down menu.
- Click “Submit.”
Please Note: Orders that have already been shipped cannot be cancelled.
Processing Time: Refunds for cancelled orders will be processed within 7 working days of receiving the cancellation request. Refunds (if applicable) will be credited to the original payment method used for the purchase.
Changes to This Cancellation Policy: This policy may be updated periodically to reflect changes in our practices or legal requirements.
Contact Us: For any questions or concerns regarding this policy, please reach out to us:
Our customer support team is dedicated to assisting you and ensuring a smooth experience with Scentual Perfumes.
