Refunds are processed only for approved return requests.
Eligibility for Refund
A refund may be issued under the following conditions:
- Product received damaged
- Product is defective
- Wrong item delivered
- Order cancelled before shipment
- Shipment lost in transit
Refund Process
Prepaid Orders:
- Refunds are processed within 2–5 business days
- Amount will be credited to the original payment method
Cash on Delivery (COD) Orders:
- Refunds are processed within 4–7 business days
- Amount will be transferred via bank transfer or UPI
Important Notes
- Shipping charges, COD fees, and payment gateway charges may not be refundable
- All refund requests are subject to verification and approval
Contact Us
For any refund-related queries, contact:
📧 support@scentualperfumes.com
Applicability
- This policy is applicable only for orders within India
