At Scentual, we take great care in delivering high-quality products to our customers. Please read our return and refund policy carefully before making a purchase.
Eligibility for Returns & Refunds
Returns and refunds are accepted only in the following cases:
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The product received is damaged
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The product is tampered with
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An incorrect product has been delivered
❌ Returns or refunds are not accepted for reasons such as fragrance preference, change of mind, or personal taste.
Return Request Timeline
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Issues must be reported within 24 hours of delivery
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An unboxing video is mandatory to be eligible for a return or refund
How to Request a Return or Refund
Please contact our customer support team with the following details:
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Order ID
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Clear images or videos of the issue (unboxing video mandatory)
📧 Customer Support Email:
jayanth@scentualperfumes.com
Refund Process
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Prepaid Orders:
Refunds are processed within 2–4 business days after quality verification. -
Cash on Delivery (COD) Orders:
Refunds are processed within 4–7 business days after quality verification.
Refunds will be credited to the original payment method used during purchase.
Important Notes
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Returns are accepted only for unused and unopened products
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Delivery charges and payment gateway charges are non-refundable
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Products that do not meet the return criteria will be sent back to the customer at their expense
Policy Scope
This policy applies only to orders placed on our official website and delivered within India.
Brand & Legal Information
Scentual is operated by Elegancia Lifestyle Private Limited.
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