At Scentual, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order.
Order Processing
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All orders are processed within 24–48 business hours after order confirmation
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Orders once placed cannot be modified or cancelled
Shipping Locations
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We currently ship across India
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International shipping is not available at this time
Delivery Timeline
Estimated delivery timelines are as follows:
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Metro Cities: 3–5 business days
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Other Locations: 5–7 business days
Delivery timelines may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
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Shipping charges, if applicable, are clearly displayed at checkout before payment
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All applicable shipping charges are borne by the customer, unless stated otherwise
Cash on Delivery (COD)
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Cash on Delivery (COD) is available for eligible pin codes
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Additional verification may be required for COD orders
Damaged or Incorrect Products
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If you receive a damaged, tampered, or incorrect product, please inform us within 24 hours of delivery
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An unboxing video is mandatory to process such requests
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All such cases will be handled as per our Return & Refund Policy
Customer Support
For any shipping-related queries, please contact us at:
📧 Email:
jayanth@scentualperfumes.com
Brand & Legal Information
Scentual is operated by Elegancia Lifestyle Private Limited.
If you want, I can also:
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Align this wording with Indian consumer law
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Create a short checkout-friendly version
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Combine this with Return & Refund Policy into one legal page
